Heba Fastighets AB Leverages Digital Twins for Proactive Property Management

Heba Fastighets AB is revolutionizing real estate management by leveraging advanced technology, specifically digital twins and real-time data analytics, to proactively address potential property maintenance issues. This innovative approach aims to significantly reduce disruptions for tenants, such as elevator malfunctions or appliance failures, by identifying and resolving problems before they impact residents. CEO Patrik Emanuelsson emphasized the company's strategic goal: "Our ambition is to discover the problems before they intrude. Digitalization allows us to be more effective, both for our tenants and our employees." The company has built a robust digital infrastructure designed for continuous monitoring and analysis of its properties. This system evolved through a phased implementation, starting with centralized data repositories for property information and advancing to the creation of digital twins. These sophisticated 3D models offer technicians in-depth insights into each building, including critical details such as the serial numbers of installed equipment and service schedules for individual components. Emanuelsson described this process as instrumental in "tie[ing] the house together structurally and get[ting] control of the details," thereby ensuring uniform access to vital information across the organization. Heba further strengthens its proactive maintenance strategy by analyzing fault reports in real time to identify recurring issues with specific equipment brands or areas that may require renovation. This is complemented by the ongoing comparison of digitized property inspection data over time. Through the integration of the Internet of Things (IoT), essential machinery can autonomously signal impending failures. Emanuelsson refers to this integrated suite of digital tools that support operational efficiency as "smart förvaltning," or smart management, marking a significant advancement in data-driven property maintenance.