Tre Taps coeo for Customer-Focused Debt Collection Modernization

Mobile operator Tre and its sister company Hallon have partnered with coeo for debt collection services. The agreement tasks coeo with managing unpaid claims for both brands, streamlining the process for customers managing overdue payments through increased simplicity, clarity, and transparency. This collaboration leverages coeo's technology with a focus on enhancing the customer experience. Tre selected coeo based on a shared commitment to prioritizing the customer journey and challenging conventional industry practices. Solomon Seyoum, Credit and Collection Manager at Tre, stated, "We chose coeo because they, like us, understand the importance of customer experience, dare to challenge the status quo, and drive positive change in a traditional industry." Tre anticipates this collaboration will yield superior solutions for its customer base. coeo's leadership considers this partnership a key advancement in modernizing the debt collection industry. CEO Pernilla Almström characterized the collaboration as "an important step towards a more modern and customer-friendly collection service," highlighting the synergy between technology and customer-centricity. CCO Henrik Ask described the agreement as a significant milestone, affirming that "our modern and customer-focused approach is valued in the telecom industry," particularly by Tre, a recognized customer-centric innovator.