Afry Sounds Alarm Over Unsatisfactory Charge Rate, Tightens Requirements

In a sponsored article in Dagens industri, Pia Groundstroem, CEO of SEV Tidsystem, argues that effective workforce management offers a significant competitive advantage for physical retailers. Groundstroem emphasizes that exceptional customer service is crucial for attracting customers to brick-and-mortar stores in a market facing rising costs and the expansion of e-commerce. According to the article, this high level of service stems from an engaged and well-managed workforce. Groundstroem introduces Tiltid, her company's workforce management tool, as a solution for optimizing scheduling and staffing. By aligning staffing levels with customer demand, businesses can prevent both overstaffing and understaffing, leading to controlled costs, increased profitability, and reduced employee stress. The article concludes that strategic staff planning creates a "triple win": improved customer satisfaction, optimized personnel costs, and increased profitability, thereby enhancing a company's ability to thrive in a dynamic market. It is important to note that this article was produced in collaboration with Tiltid and is not independent editorial content from Dagens industri.