Heartspace FAQ

    The Platform

    Frequently Asked Questions

    What is Heartspace?

    Establishing yourself as a thought leader in your industry is an effective way to expand your reach, attract new talent, partners, customers, or investors, and break into new markets. Different strategies such as earned media coverage, organic reach, reports, whitepapers, and seminars can help build trust among your audience and share your expertise. However, the traditional agency model can be expensive, ineffective, and slow. With Heartspace, you only pay for results when we help you get published, grow your brand, and achieve your KPIs that measure and drive your growth. As the first result-based, AI-powered, expert-driven, and fully digital PR-agency alternative, we strive to change the industry and bring back the focus on relationships between people and values, knowledge and insights, and data and perspectives. Heartspace AI is a PR platform powered by AI with human experts ensuring results. Our platform provides tools for creating thought-leadership oriented content for PR-purposes like press-releases, op-eds, and white-papers. Heartspace helps you build your brand reputation and get earned media coverage in outlets that are relevant for you.

    How does Heartspace AI work?

    Heartspace AI uses fine-tuned and custom trained advanced natural language processing models, to create high-quality journalistic content that fits the needs of your organization. We let you provide your own context and fine-tune responses to be aligned with your brand. Our digital platform lets you collaborate both in real time and async within your team and with our PR-experts. Unlike legacy distribution systems Heartspace gets you real media coverage and is built to deliver published articles, not just send out random pitches. With our expert packages you get a white-glove on demand service scalable to your need that can help you augment or even replace any other PR services or firms. Our experts make sure you have regular campaigns. You can use the same tools as they to produce even more content, but you do not need to. Our customers not only get more media coverage from us than with other solutions, they also free up time and save money.

    Is Heartspace AI easy to use?

    Yes, Heartspace AI is designed with user-friendliness in mind. Our easy-to-use interface lets users put in the information they need, choose the types of content they want, and instantly get AI-generated content.

    How does Heartspace AI ensure ethical and responsible communication?

    Heartspace AI is built to promote compassionate, responsible, and constructive dialogue. We tune the AI to prioritize these values and generate content that encourages understanding, empathy, and meaningful engagement. We also vet all customers before onboarding and all content before send-out. Under our Terms of Conduct we do not allow companies in industries that hurt the planet or people on it to use our product to spread misinformation or maintain status quo in a way that stops or halts progress and transition towards a green economy and a sustainable future. We also do not allow our platform to be used to promote gambling, pornography, recreational and non-medicinal drugs or the use of fossile fuels or energy resources. But its 2024 so we should not even need to say that. We focus on working with companies that have a clear mission to improve the world and with sustainability at their core.

    What types of content can Heartspace AI generate?

    Heartspace AI can generate a wide variety of content, including press releases, op-eds, social media posts, blog articles, and more. Our focus is on providing content that keeps a journalistic tone and quality, meaning it will be free from salasy, marketing copy and have a lower level of common "AI"-tropes like "in an era of" as can be found in most other AI-tools. Heartspace write more human like prose that is similar to an reporter or journalist at an media-outlet. Heartspace AI is trained and tuned by experts in both generative AI and PR based on our own experience and texts we have written.

    Can I customize the AI-generated content?

    Of course. Heartspace AI provides a starting point for your content, which you can edit, refine, and tailor to your needs, and you can also get help from our human experts and collaborate in real time with friends and co-workers.

    Is my data secure with Heartspace AI?

    We take data security very seriously at Heartspace AI. We implement industry-standard security measures to ensure your information is protected and confidential. We do not train the AI on your data without your permission. Our service is fully GDPR compliant.

    How cost-effective is Heartspace?

    Our average CPM is €0,86. Meaning that the average user reaches 1 000 readers through organic and earned media coverage for less than €1. We are more cost-effective than any kind of advertising, marketing and PR solution in the world. And we have a guarantee that the CPM will never exceed €5. If so happens, billing is stopped, and free activities are produced until CPM is under €5 again. With Heartspace you only pay for results.

    How do I get started with Heartspace AI?

    Book a demo and we will show you how the platform works and how to get started!

    How do I contact Heartspace AI for support or questions?

    If you have any questions or need assistance, please contact us at [email protected].

    How do I manage my billing and subscription?

    We use Stripe as a billing provider, and you can access your billing settings under your organization inside of the platform. You are never bound to continue with the service after the current billing period. And you can also upgrade your account at any time if you would like to have another package and get current subscription prorated.

    Do you support multiple languages?

    Yes. The AI will answer you in the language you use and handles over 190 languages very well. It also gets better all the time. We have users all over the world that use the tool for texts in French, Swedish, Spanish, Farsi, Arabic, German, Finnish, Hindi, Mandarin, Japanese, Greek and other languages. We also have a global network of human PR-experts that can speak and qualify writing in all the above languages.

    What are the limits for the use of the AI and what happens if I reach them?

    Unlimited. We do have control mechanism set in place for susceptive bots or unnatural overuse.

    Curios to know how Heartspace can help grow your brands PR?

    Learn more about Heartspace